At Provisions World, we are committed to ensuring a dependable and pleasant shopping experience. If any product does not meet your expectations, we provide a clear and efficient return service designed to support you with professionalism and care.

Return Timeframe

Customers may submit a return request within 3 days of receiving their order if the item arrives damaged, faulty, or significantly different from the product description.

How to Initiate a Return

You may reach our support team through WhatsApp, Facebook Messenger, Live Chat, or by phone.

Please provide your Order ID, a brief explanation of the issue, and—when necessary—a photo or video to help us verify the problem promptly.

Options After Approval

Once your return request has been reviewed and accepted, you may choose one of the following:

  • Product Replacement: A new item will be dispatched to you.
  • Refund: Your payment will be returned using the same method you originally used (bKash/Nagad/Card).

For Cash on Delivery (COD) purchases, refunds will be issued through mobile banking.

Return Requirements

To be eligible for a return:

  • The item must remain unused and kept in its original packaging.
  • All included accessories, labels, and complimentary items must be returned.
  • Products damaged due to improper handling or misuse by the customer cannot be accepted.

Pre‑Order Products

Pre‑order items may only be returned if they are delivered in a defective or damaged condition.

A Professional and Supportive Process

Our customer service team is prepared to guide you through each step of the return procedure, ensuring a smooth and respectful experience.

Your satisfaction is highly valued at Provisions World, and we encourage you to shop with complete confidence.