At Provisions World, we aim to ensure a secure and reliable shopping experience. If a refund becomes necessary, we provide a clear, efficient, and straightforward process to assist you.

Eligibility for Refunds

You may request a refund under the following circumstances:

  • You received an item that is damaged, defective, or incorrect.
  • The product becomes unavailable after your payment has been completed.
  • Your return request has been approved under our Easy Return Policy.

How to Request a Refund

To initiate a refund, please contact our support team through:

  • WhatsApp
  • Facebook Messenger
  • Live Chat
  • Phone Call

Provide your Order ID along with a brief description of the issue. Once verified, our team will begin the refund procedure promptly.

Refund Methods

Refunds will be issued through the same payment method used during purchase:

  • bKash
  • Nagad
  • Visa/MasterCard

For Cash on Delivery (COD) orders, refunds will be processed via bKash or Nagad.

Refund Processing Time

After approval, refunds are typically completed within:

  • 1–3 working days for mobile banking transactions
  • 7–15 working days for card payments (subject to bank processing times)

Partial Refunds

If only a portion of your order qualifies for a refund, the amount corresponding to that specific item will be returned.

No Unnecessary Deductions

You will receive the full eligible refund amount unless deductions are required due to customer‑caused damage or missing components.