At Provisions World, we recognize that circumstances may change unexpectedly. Our cancellation guidelines are structured to remain fair, transparent, and consistent with standard ecommerce practices, ensuring convenience for our customers while supporting smooth operational workflow.

When You May Cancel an Order

You may request an order cancellation under the following conditions:

  • The order has not yet been processed or dispatched.
  • The item you purchased becomes unavailable or goes out of stock.

Once an order has been dispatched, cancellation is no longer possible. In such cases, our Return or Exchange Policy will apply.

How to Submit a Cancellation Request

You may request a cancellation through any of our customer support channels:

  • WhatsApp
  • Facebook Messenger
  • Live Chat
  • Phone Call

Please provide your Order ID to ensure quick and accurate handling.

Cancellation of Prepaid Orders

If your prepaid order qualifies for cancellation:

  • A full refund will be issued.
  • Refunds will be processed through the original payment method (bKash, Nagad, Visa/MasterCard).

Cancellation of COD Orders

Cash‑on‑Delivery (COD) orders may be canceled before dispatch without any charges.

To maintain service quality, repeated last‑minute cancellations may affect future COD eligibility.

Pre‑Order Cancellations

Pre‑order items require advance payment and follow a special processing timeline.

  • Pre‑orders may only be canceled before supplier confirmation.
  • Once confirmed or in transit from the supplier, pre‑orders cannot be canceled unless the item becomes delayed or unavailable.

Company Rights

Provisions World reserves the right to cancel an order if:

  • The product becomes unavailable.
  • Payment verification fails.
  • The order appears suspicious or fraudulent.
  • The delivery address is incorrect or unreachable.

In such cases, customers will receive a full refund where applicable.

Clear, Efficient & Customer‑Focused

We aim to process all cancellation requests and refunds promptly to ensure a smooth and reliable experience. Our support team is always available to assist you at every stage.

Shop confidently with Provisions World — your convenience and trust remain our highest priorities.